Return Policy

Return Policy – Castellum & Co

At Castellum & Co, we offer a 14-day return policy, which means you have 14 days from the date you received your item to request a return.

Return conditions

For the return to be approved, the item must be in the same condition as when you received it – unused, with labels still attached and in its original packaging. You will also need a receipt or proof of purchase.

Eligibility for Returns

To qualify for a return, items must:

  • Be unused and unworn

  • Be in the same condition as received

  • Include original packaging and tags

  • Be accompanied by proof of purchase

Items that do not meet these conditions will not be accepted.

Order Cancellation

Orders may be cancelled within 2 hours of purchase only. Once this time has passed, orders may already be processed or shipped and cannot be cancelled. If the order has shipped, the return process must be followed instead.

How to Request a Return

To request a return, please contact us at:

Email: info@castellum-co.com

If your request is approved, we will provide return instructions. Returns sent without prior approval will not be accepted.

Return Shipping & Costs

  • Return shipping costs are the responsibility of the customer

  • We do not provide prepaid return labels

  • A 20% restocking fee applies to all approved returns

  • Shipping fees are non-refundable

Returned items must be shipped according to the instructions provided after approval. Castellum & Co is not responsible for lost or damaged return shipments.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately. We require photo or video evidence to process replacement or refund requests.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, flowers, etc.)

  • Personal care or hygiene products

  • Custom-made or personalized items

  • Hazardous materials (flammable liquids, gases)

  • Gift cards

  • Items marked as final sale

Exchanges

We do not offer direct exchanges. To receive a different item, please return the original product (if eligible) and place a new order after return approval.

Refunds

Once we have received and inspected your return, we will notify you if the refund has been approved. If so, the refund will be made automatically via your original payment method.
Please note that it may take a few business days for the refund to appear in your account.

A 20% restocking fee is charged on all approved returns.
We do not offer shipping labels for return shipments.

Contact Us

If you have any questions about this Return Policy, please contact us at: info@castellum-co.com