Terms and Conditions
Last Updated: 1st Jan 2026
Overview
This website is operated by Castellum ("we," "us," "our"). By visiting castellum-co.com or purchasing our products, you agree to these Terms and Conditions. Please read them carefully before using our site.
If you do not agree to these terms, you may not access or use our website or services.
We reserve the right to update these terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of any modifications.
Contact: info@castellum-co.com
1. Eligibility & Acceptable Use
- You must be of legal age in your country or region to use this site
- You may not use our products for illegal purposes or violate any laws
- You may not transmit malicious code or interfere with our service
- Violation of these terms may result in immediate termination of service
Important: Customs duties and import taxes are the customer's responsibility and are not included in product prices.
2. Service Terms
We reserve the right to:
- Refuse service to anyone for any reason at any time
- Modify or discontinue services without notice
- Limit sales by person, household, or geographic area
Your content (excluding payment information) may be transferred across networks. Credit card information is always encrypted during transmission.
You may not reproduce, copy, sell, or resell any part of our service without written permission.
3. Product Information & Accuracy
While we strive for accuracy, we do not guarantee that:
- Product descriptions, images, or pricing are error-free or current
- Colors displayed on your screen match actual products
- Product quality will meet your specific expectations
All information is provided "as is" and is subject to change without notice. Use of any information on this site is at your own risk.
4. Pricing & Availability
- Prices are subject to change without notice
- Products may have limited availability
- We reserve the right to limit quantities or discontinue products at any time
- Certain items may only be available through our website
5. Orders & Payment
We reserve the right to:
- Refuse or cancel any order
- Limit order quantities per customer, household, or address
- Contact you to verify order details before processing
- Refuse orders from resellers or distributors
You must provide accurate, current, and complete billing and account information.
6. Shipping & Cancellations
Order Cancellations: Once shipped, orders cannot be canceled. We process orders quickly to ensure fast delivery. Please review your order carefully before completing your purchase.
International Shipments: Customs duties, import taxes, and fees are the customer's responsibility.
7. Returns & Refunds
Products ship directly from our manufacturing partner. Returns must be sent to the origin facility at the customer's expense (approximately $20 USD).
Return Requirements:
- Items must arrive at the facility in original, undamaged condition
- Return shipping costs are non-refundable
- Refunds are processed only after inspection
For complete details, see our Return Policy.
8. Limitation of Liability
We are not liable for:
- Service interruptions or modifications
- Inaccuracies in product information
- Losses resulting from use of our products or website
- Third-party shipping or customs issues
9. Governing Law
These terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved in the courts of [Your Jurisdiction].
10. Contact Information
For questions about these Terms and Conditions:
Email: info@castellum-co.com
Website: castellum-co.com